While a smart city is powered by technology and data, it is enabled and sustained by trust. Many people equate trust with privacy and cybersecurity. However, these are only two elements of many that create trust in a smart city. Trust must be embedded into the processes, policies and technology that create the city services. It must be integrated into its creators, users and beneficiaries from the very beginning.

This article introduces a holistic framework for building trust in a smart city for smart city planners and architects to consider.