While a smart city is powered by technology and data, it is enabled and sustained by trust. Many people equate trust with privacy and cybersecurity. However, these are only two elements of many that create trust in a smart city. Trust must be embedded into the processes, policies and technology that create the city services. It must be integrated into its creators, users and beneficiaries from the very beginning.

This article introduces a holistic framework for building trust in a smart city for smart city planners and architects to consider.

Smart city innovation labs provide an organized structure for cities, community, experts, and vendors to collaboratively create viable solutions. Successful solutions piloted in smart city innovation labs can then be scaled and deployed into a city’s operations and infrastructure.

Based on our experiences in creating, launching and operationalizing San Mateo County’s Smart Region innovation lab (SMC Labs), we share ten best practices for civic innovation leaders planning their own innovation labs.

Whether you are planning or have already started your smart city journey, there are eight things that cities must get right. While smart cities are often associated with technology, it is but one component within the larger smart city ecosystem that needs to be addressed.

This article discusses the eight things that leaders and planners must get right, in order to build the sustainable and well functioning smart city.